Help with Ignea Gym

Ignea Gym works the moment you open it — you don't need to create a username or password. On first launch the app sets up a private, anonymous account for you so your workouts can be saved.

To keep your history safe and use it on more than one device, you can verify a phone number: enter your number, we text you a one-time 6-digit code (SMS), and you type it in. That code is the entire sign-in — there's no password to remember. Once a number is verified, signing in on a new phone restores all your data.

You can also continue in Guest mode, which skips the phone step. Guest data lives on that device only and won't carry over if you switch phones.

Each machine in a participating gym carries an Ignea tag. There are two ways to start a set:

• QR code — open the app's scanner and point your camera at the code on the machine. The app reads it on-device and jumps straight to that machine's set.
• Tag tap — on supported tags, holding your iPhone near the machine opens the machine directly via a secure web link. (Behind the scenes these taps are handled as standard iOS app links, so they open Ignea Gym automatically when it's installed.)

Either way, the app knows which machine you're at, opens to your numbers (your last weight and reps, or blank the first time), logs the set, and lines up what's next. You set the load; you choose the program.

Camera is used only to scan a machine's QR code. Frames are processed live on your device to read the code — nothing is photographed, stored, or uploaded.

Microphone powers hands-free voice commands during a workout, so you can say things like "start", "break", "finish", or adjust your weight without touching the screen with chalky hands. Your speech is transcribed on-device using Apple's Speech framework — the audio and the transcript never leave your phone and are not saved.

Both permissions are optional: you can scan QR codes without voice, and you can decline the microphone entirely and still use every other feature.

Your account, fitness profile, any injury/limitation notes you enter, and your workout history are stored securely so the app can log your work and show your progress over time. Some workout context (machine names, set and rep numbers, a session summary) is sent to our AI provider to generate the coach's short spoken motivation and cues — it is not sold, and it is never used for advertising.

Voice and camera processing happen entirely on your device. For the full breakdown of what's collected, why, and who processes it, read our Privacy Policy.

You can permanently delete your account and all of your data from inside the app:

1. Open Settings in Ignea Gym.
2. Tap Delete account and confirm.

This removes your profile, workout history, routines, and your account identity from our servers. The action is permanent and cannot be undone. If you can't reach the app for any reason, email us from the address tied to your account and we'll delete it for you.

Email [email protected] and tell us what happened. It helps a lot to include:

• Your iPhone model and iOS version
• The Ignea Gym app version (Settings shows it)
• What you were doing when it went wrong, and what you expected instead
• If it's about a specific machine, the gym and machine name

For machine tags that won't scan or tap, mention which method you tried (QR or tag) and we'll help troubleshoot.